As a MyColdwater Rewards member, you get to shop with exclusive savings at Coldwater Creek and 1,500+ Marketplace and travel retailers! Whether you shop online, over the phone or by mail order, you have access to the following money-saving benefits:
Interested in joining MyColdwater Rewards? See how it works to learn more!
Our Customer Service team is available 24/7 to assist you. You can call us anytime at 888-644-2699 or email us at [email protected]. You can also click here to submit an inquiry online. We typically respond to emails and inquiries within 24 hours!
To cancel your MyColdwater Rewards membership, visit your account settings from your online account or contact Customer Service with your cancellation request.
To cancel online, sign in with your member credentials at MyColdwaterRewards.com/sign-in. Once you’ve signed in, click “Account” on your main menu, then select “Cancel Membership” from the dropdown. Follow the instructions provided to finalize your cancellation request.
To cancel through Customer Service, you can call us 24/7 at 888-644-2699. You can also email your cancellation request to [email protected] or submit your request online.
Once you cancel your membership, you’ll have access to your member benefits until the end of your monthly membership term. After you cancel, you’ll receive MyColdwater Rewards for the remaining balance stated in your Savings.
As a MyColdwater Rewards member, you’ll automatically earn unlimited 10% Back every time you shop at Coldwater Creek.
To earn 10% Back, simply make a purchase from Coldwater Creek, either online or over the phone. We’ll automatically add 10% of your purchase subtotal to your MyColdwater Rewards Savings.
We’ll send you MyColdwater Rewards for your total approved Savings at the time of your next monthly payout. No Rebate Claims are necessary to earn 10% Back at Coldwater Creek!
Please note that all purchases must be made directly from Coldwater Creek to qualify for 10% Back. Coldwater Creek purchases made on third-party sites are not eligible for 10% Back.
After you make a purchase from Coldwater Creek, we take 10% of your purchase subtotal and add it to your MyColdwater Rewards Savings.
Your 10% Back amount is based on your final, qualifying purchase subtotal after any and all discounts or promo codes are applied. Your purchase subtotal does not include gift card purchases, taxes, shipping charges, or any other added fees at checkout.
We’ll send you MyColdwater Rewards for your total approved Savings on the 15th of every month.
Unlike your 10% Back benefit, Shipping Rebates on purchases from Coldwater Creek are not automatically applied to your Savings. If you paid for Saver shipping on a purchase from Coldwater Creek submit a Rebate Claim to get reimbursed for those charges.
To submit a Rebate Claim, sign into your MyColdwater Rewards member account and click “Rebates” on your main menu. Then, carefully follow the instructions provided to submit your claim.
Once we receive your claim and proof-of-purchase documentation, we’ll review your claim and apply it to your MyColdwater Rewards Savings.
The Marketplace includes 1,500+ popular retailers eligible for 5% Back, Shipping Rebates, and Return Shipping Rebates with your MyColdwater Rewards membership.
To visit the Marketplace, sign into your online account and click “Shop” on your main menu, then click “Shop Marketplace” from the dropdown.
You can earn 5% Back at Marketplace retailers when you shop online, in-store, over the phone, or by mail order. As a MyColdwater Rewards member, you can save up to $1,000 per 12-month membership period with 5% Back on your Marketplace purchases. Here’s how:
Shop online through the MyColdwater Rewards portal to earn 5% Back automatically. If you shop at Marketplace retailers outside the MyColdwater Rewards portal, whether online, in-store, or by mail order, your 5% Back will not be automatic. However, you can still submit a Rebate Claim to earn 5% Back on those purchases.
Shopping through the MyColdwater Rewards Portal:
You can earn 5% Back on your in-store, online (not through the MyColdwater Rewards portal), phone, and mail order purchases, too. Simply shop at an eligible Marketplace retailer and submit a Rebate Claim to earn 5% Back. You can submit your Rebate Claim online from your MyColdwater Rewards account or mail in your proof of purchase instead.
For more information on how to submit Rebate Claims for 5% Back, see How It Works and visit the “5% Back at Marketplace Retailers” section.
As a member, you can earn 5% Back on flight, hotel, and rental car reservations made through your MyColdwater Rewards account.
Start by visiting the “Travel & Vacations” category in the Marketplace to view a list of eligible travel merchants. Select a merchant from the list and click through the links to visit the merchant’s website. Simply complete your reservation in the new browser tab that opens to earn 5% Back.
For travel reservations made at an eligible merchant in the Marketplace either offline or outside the program’s website, simply submit a Rebate Claim with your proof-of-purchase documentation to earn 5% Back.
5% Back earned on travel reservations is paid out after your trip is complete and payment has been processed by the merchant you booked with. Your earnings will be applied to your Savings Center and included in your next payout.
For more information, please read our How It Works.
After you make an eligible purchase from a Marketplace retailer, we’ll add 5% Back to your Savings. You’ll receive MyColdwater Rewards for your total approved Savings on the 15th of every month.
5% Back is added to your Savings after you make an eligible Marketplace purchase. The 5% Back amount is based on your final, qualifying purchase subtotal after any and all discounts or promo codes are applied. Your purchase subtotal does not include taxes, shipping fees, or any other added fees at checkout.
As a member, you can save up to $1,000 per 12-month membership period with 5% Back on Marketplace purchases. One purchase per Marketplace retailer per day is eligible for 5% Back. Gift card purchases, money orders, or purchases made using a Marketplace retailer’s bill-pay service are not eligible for 5% Back.
Some Marketplace retailers have their own restrictions for 5% Back eligibility. To view restrictions for a specific retailer, visit the Marketplace from your member account and click a retailer to view its page. Any orders returned or cancelled will not be eligible for 5% Back.
See How It Works to learn more about your 5% Back benefit.
As a MyColdwater Rewards member, you can submit Rebate Claims to get reimbursed for your standard shipping and return shipping charges.
You can claim an unlimited number of Standard Shipping and Return Shipping Rebates on purchases from Coldwater Creek.
For Marketplace purchases, you can claim both Standard Shipping and Return Shipping Rebates. With your membership, you’re eligible to claim up to $500 in Shipping Rebates and $500 in Return Shipping Rebates on Marketplace purchases every 12-month membership period.
You can claim unlimited Standard Shipping and Return Shipping Rebates on purchases from Coldwater Creek and get fully reimbursed for those charges. As long as you provide valid proof of purchase with every Rebate Claim, you’ll receive a rebate for those standard shipping charges in the form of MyColdwater Rewards.
You can also claim Standard Shipping and Return Shipping Rebates when you shop at Marketplace retailers. You’re eligible to claim up to $500 in Shipping Rebates and $500 in Return Shipping Rebates on Marketplace purchases every 12-month membership period.
In-store purchases from Marketplace retailers are only eligible for Standard Shipping and Return Shipping Rebates if the store you purchased from orders the item and you’re charged for shipping as part of your purchase.
You can submit your Standard Shipping and Return Shipping Rebate claims online or by mail. Here’s how:
Online Claims: Submit your Rebate Claim online from your member account.
Mailed Claims: Send your proof-of-purchase to our mailing address.
Please note that to be eligible for Standard Shipping and Return Shipping Rebates, your claims must be submitted within 60 days of your original purchase date. Approved rebates are normally added to your Savings total within 3 weeks of submission.
See How It Works to learn more about Standard Shipping and Return Shipping Rebates.
Yes, you must submit Rebate Claims within 60 days of your original purchase date. Claims submitted after the 60-day mark will not be approved for reimbursement.
Proof of purchase is a form of documentation that validates your payment for any given purchase. You must provide a valid form of proof of purchase with every Rebate Claim submitted.
Examples of valid proof-of-purchase include:
For online claims, you can email your proof of purchase documentation to [email protected].You’ll be given a unique claim number to include with your submission. Simply copy and paste your claim number into the subject line of the email with your proof-of-purchase attached.
For mailed claims, send your proof-of-purchase documentation to:
MyColdwater Rewards Rebates
PO Box 290728
Wethersfield, CT 06129-0728
All Rebate Claims must be submitted within 60 days of your original purchase.
All your Savings from MyColdwater Rewards will appear on your Savings page in your member account. To view your Savings, sign into your member account online and click “Savings” on your main menu.
You can also check up on your Savings and the status of your claims by calling Customer Service at 888-644-2699.
You will receive a payout in the form of MyColdwater Rewards on the 15th of every month for all approved qualifying purchases made the previous month.
All mailed claims must be sent and postmarked before the end of the month to receive MyColdwater Rewards for those claims the next month. For example, if you make a purchase and submit your Rebate Claim between January 1-31, your payout (in the form of MyColdwater Rewards) for that purchase will be issued on February 15th. If you make a purchase on February 1, your payout (in the form of MyColdwater Rewards) will be issued on March 15th.
